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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Anthony Kahl

Anthony Kahl

October 5, 2024

1  out of  5
rating by Anthony Kahl
"This place went straight down the tubes since Chad got ahold of it. Frank Crispin was a real agent who cared about you. Chad just wants to make money. Ive paid these clowns tens of thousands of dollars after years of doing business with them and they send out a cancellation notice if I'm a day late. Wouldn't be an issue if your autopay system worked correctly and didnt randomly reject my card. Even then, a courtesy call would be nice. Thats too simple. Plus my rates keep going up for no damn reason. Then when you call in, they just try to sell you something like that silly device that goes in your car to spy on you while driving, or that all too popular term life insurance scam. Go somewhere else if your looking for more than just the bare minimum of service."
We responded:
"Hi Anthony, thank you for taking the time to review our office. I’m sorry you feel you are not getting the service you need from us. I would consider us reaching out to you about your payments status and offering you things to help you save money good service but maybe I’m wrong. Unfortunately, costs are going up throughout this whole world. If you give us the opportunity to have a conversation, I’m sure things will get straightened out. We will give you the same customer service that leads everyone else to give us 5 star reviews."
Profile photo of Christie Haase

Christie Haase

August 7, 2024

5  out of  5
rating by Christie Haase
"I am so pleased with the service i get from this Insurance compant. I was having issues with loan company about proof of lien holder. Lauren took care of it immediately while I waited! Gave me copies and took care of everything promptly! Always so glad I went with State Farm."
We responded:
"Thanks for the kind words and positive feedback Christie! "
Profile photo of Matthew Sundin

Matthew Sundin

May 16, 2024

5  out of  5
rating by Matthew Sundin
"What a great group of agents over there. I have great auto coverage at a price other companies can't touch along with great home owners insurance and they don't discriminate against you dogs breed."
We responded:
"Thanks for the positive feedback Matthew! Appreciate you trusting us with your needs!"
Profile photo of Sarah Peagler

Sarah Peagler

March 7, 2024

5  out of  5
rating by Sarah Peagler
"Saved us money and very helpful!! Would highly recommend!!!"
We responded:
"Thanks for the great feedback Sarah! Glad we were able to help out! "
Profile photo of David Wingard

David Wingard

February 22, 2024

5  out of  5
rating by David Wingard
"I was with the same insurance agency for about 25 years. The only reason I was looking to switch was I couldn't seem to speak to a local agent anymore with questions. I heard good things about Chad Tatkus so I looked into it. Not only was the customer service unbelievable but they also pointed out that my insurance amounts were very outdated and I was paying way too much. I was able to increase my amount of insurance as well as add my home insurance to my State Farm policy and still pay considerably less than I was for just auto at my previous agency. I talked to, I think it was danielle?, worked with Debbie, and Chad introduced himself and welcomed me. Debbie also called me a week later to see if I needed any assistance after setting the app up on my phone. I have been nothing less than thrilled with everything about the people and the process. I look forward to working with Chad Tatkus State Farm for years to come!"
We responded:
"Thank you very much for all the kind words David. We look forward to working with you! Glad we were able to get connected and help out, you let us know anytime you need anything! "
Profile photo of Michael Hart

Michael Hart

December 20, 2023

5  out of  5
rating by Michael Hart
"Excellent customer service. So much easier having an agent that’s knowledgeable and cares than buying your own insurance through a website."
We responded:
"Thank you for the positive feedback Michael. Glad you see the value in having us around for you, never hesitate to reach out if you needed anything! "
Profile photo of Ashley Majorsky

Ashley Majorsky

December 8, 2023

5  out of  5
rating by Ashley Majorsky
"I have been a long-time customer of Chad Tatkus - State Farm Agency and their customer service has always been outstanding. However, I am writing this review specifically for my most recent experience with Debbie Koontz. Not only did Debbie help me navigate obtaining the best homeowners' insurance policy to meet my needs but she never pressured me and explained all of our options in a manner I could understand. Shortly after working through that hurdle, another issue arose that was extremely time sensitive. Debbie worked with me almost every day to rectify the issue and was extremely supportive throughout the process. I cannot recommend Debbie and the entire agency enough!!"
We responded:
"Thank you for the trust you have in Debbie and our agency! Appreciate the great feedback and recognition! "
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Travis Katsolis

September 5, 2023

5  out of  5
rating by Travis Katsolis
"Chad is great. He makes insurance understandable. He does not behave like a salesman. He made suggestions as to what I should be doing, but I never felt pressured or pushed into anything."
We responded:
"Thanks for the great review and kind words Travis! Means a lot to our agency! "
Profile photo of Justin Lascek

Justin Lascek

July 21, 2023

5  out of  5
rating by Justin Lascek
"Chad will go above and beyond for his clients. If you want an agen that works for you he's your guy!"
We responded:
"Thanks Justin, appreciate the kind words and positive feedback!"
Profile photo of Sheila Randolph

Sheila Randolph

July 5, 2023

5  out of  5
rating by Sheila Randolph
"Friendly and knowledgeable people willing to do what it takes."
We responded:
"Thanks for the positive feedback Sheila! Glad to have you with us and look forward to working with you! "
Profile photo of Tracy Anderson

Tracy Anderson

June 17, 2023

5  out of  5
rating by Tracy Anderson
"Absolutely top notch customer service!!! Debbie went above and beyond to help get me the best rates for my auto and rental insurance!!! Highly recommend!!!"
We responded:
"Thank you for the great feed back Tracy! Will let Debbie know of your kind words! "
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eric murphy

June 8, 2023

5  out of  5
rating by eric murphy
"Looking for insurance? This is a great place to get it. The people that work here are great and will answer any question you have."
We responded:
"Thank you for the positive review and steering people our way Eric! Your confidence in us means a lot! "
Profile photo of Conni Stahl

Conni Stahl

May 8, 2023

5  out of  5
rating by Conni Stahl
"Amanda was absolutely incredible! She was very knowledgeable and friendly. She went over and above to get everything done. Highly recommend Chad Tatkus' State Farm Agency!"
We responded:
"Thank you for all of the kind words and awesome feedback Connie! I’ll make sure to let Amanda know!"
Profile photo of Bill Potthoff

Bill Potthoff

February 22, 2023

5  out of  5
rating by Bill Potthoff
"Knowledgeable, friendly agant."
We responded:
"Thanks for the positive feed back and five star review Bill! "
Profile photo of Jennifer Dunbar

Jennifer Dunbar

February 19, 2023

5  out of  5
rating by Jennifer Dunbar
"Debbie is amazing! So easy to work with and my car insurance price dropped by $70 a month!"
We responded:
"Thanks Jennifer, I’ll make sure to let Debbie know of the positive feedback!"
Profile photo of Carol Monheim

Carol Monheim

September 26, 2022

5  out of  5
rating by Carol Monheim
"We have been customers here for many years. Lauren has always been responsive and handled what I needed quickly and professionally. Recently we met with Chad to review and update our auto and homeowners policies. His recommendations provided us better options and saved us some money too. Great people! Highly recommend them!"
We responded:
"Thank you for the great feedback and recommendation Carol. It is a pleasure working with you!"
Profile photo of Jackie Loveridge

Jackie Loveridge

September 11, 2022

5  out of  5
rating by Jackie Loveridge
"Any time I have stopped in or called Chad and his team have always been very patient and kind to me. Makes me feel very comfortable asking my questions. Thank you so much for being there for me."
We responded:
"Thanks for the great feed back and the five star review Jackie! Thanks for being a great customer!"
Profile photo of Arla Hohman

Arla Hohman

August 30, 2022

5  out of  5
rating by Arla Hohman
"Chad is awesome! He was very thorough in discussing our needs for home and auto insurance. I recommend getting a quote from him! You won’t be disappointed!"
We responded:
"Thank you for the great feedback and the recommendation!"
Profile photo of Linda Torockio

Linda Torockio

August 23, 2022

5  out of  5
rating by Linda Torockio
"The staff is very knowledgeable and friendly and the office is clean and very spacious. Everyone made us feel welcome and it was an enjoyable experience. We’re glad we went there for our insurance policies."
We responded:
"Thank you for the great feedback Linda, looking forward to working with you!"
Profile photo of Charles Waddell

Charles Waddell

August 20, 2022

5  out of  5
rating by Charles Waddell
"Excellent it is all that I can really say about this company 😀"
We responded:
"Thanks for the awesome review Charles!"
Profile photo of Darcey Sullivan

Darcey Sullivan

August 17, 2022

5  out of  5
rating by Darcey Sullivan
"It has never taken me more than 10 minutes to get complete satisfaction with anyone I have spoken to in that office I cannot recommend them more"
We responded:
"Thank you so much for the feedback Darcey, means a lot that you have so much trust in us!"
Profile photo of Vicki Ross

Vicki Ross

August 11, 2022

5  out of  5
rating by Vicki Ross
"Great service, all in the office very helpful!"
We responded:
"Appreciate the great feedback and thank you for the 5 star review Vicki! Means a lot to all of us here at the agency!"
Profile photo of Roslyn Brown

Roslyn Brown

August 10, 2022

5  out of  5
rating by Roslyn Brown
"Your service has been more than I could expect"
We responded:
"Thanks for the great feedback and 5 star review Roslyn! Your business is very much appreciated!"
Profile photo of Tim pallottini

Tim pallottini

July 19, 2022

5  out of  5
rating by Tim pallottini
"This office has always helped me through my issues an they go above and beyond to help get through issues"
We responded:
"Thanks for the great feedback Tim!"
Profile photo of Zac Zajdel

Zac Zajdel

July 18, 2022

5  out of  5
rating by Zac Zajdel
"I have been a customer here for several years. Very professional, friendly and willing to help. The staff had even taken time to find additional discounts on my policy that I was applicable for. Highly recommend their service!"
We responded:
"Very much appreciate the the positive feed back and recommendation Zac!"